Why Maltese Insurers Should Prioritise Mobile Apps & PWAs

Today’s customers expect their insurance provider to be as accessible and responsive as their favourite shopping app. Convenience is non-negotiable whether they’re requesting a quote, filing a claim, or checking coverage. For Maltese insurance companies, this is both a challenge and a major opportunity.

What This Means for Insurance Providers in Malta

Mobile apps and Progressive Web Apps (PWAs) are powerful tools for creating better customer experiences and increasing retention. They offer policyholders instant access to services and build trust through seamless digital interactions.

Let’s Break This Down: The Value of Apps for Insurers

• Real-time claims tracking: Customers can monitor claim status with a few taps.

• Push notifications: Keep clients informed of policy renewals or emergency updates.

• Secure document uploads: Simplify claims processing by letting users submit documentation through the app.

• Personalised dashboards: Enable users to manage policies, update details, and track benefits in one place.

The Case for PWAs in a Mobile-First Malta

PWAs deliver app-like experiences through the browser. They load fast, work offline, and can be installed on any device, without the hassle of app store downloads. For insurance companies aiming to reduce customer churn, PWAs are cost-effective and inclusive.

That’s Where We Come In

At Born Digital, we help Maltese insurers unlock the full potential of digital engagement. Whether you’re starting from scratch or upgrading legacy systems, our mobile and web app services offer:

• Native iOS & Android development: High-performance apps tailored to platform-specific capabilities.

• Cross-platform apps using React Native: Faster time-to-market and unified codebase.

• PWA development: Web-first, mobile-optimised apps that function even offline.

• Mobile-first UX/UI: Focused on clarity, ease of use, and accessibility for all demographics.

Seamless Integration with Existing Systems

Are you already using a CRM like Salesforce or an ERP like Shireburn? Our integration expertise ensures your mobile solutions connect directly to the platforms you rely on. It’s all part of building a scalable, intelligent digital ecosystem tailored to the needs of modern insurers.

The Takeaway for Maltese Insurance Companies?

Mobile apps and PWAs are more than digital tools—they’re customer engagement powerhouses. They're essential for Maltese insurance companies aiming to stay competitive and customer-centric. And with Born Digital, implementation is more straightforward than you think.

We’re Here When You’re Ready

See what’s possible with Born Digital’s tailored mobile and PWA solutions. Contact us now to discuss transforming your insurance services into on-demand, mobile-first experiences.