Privacy Policy

1. Introduction

At Born Digital, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or submit forms.

2. What We Collect

• Personal Data: Name, email, phone number, organisation (when you fill in our contact or booking forms).

• Usage Data: IP address, browser type, device details, website pages visited, session duration (collected via cookies and analytics).

• Optional Data: Newsletter preferences, survey responses, or extra info you choose to share.

3. How We Use Your Data

• Communications: Respond to your enquiries, support requests, and calls.

• Service Delivery: Facilitate bookings, project discussions, proposals, and deliveries.

• Marketing: Send you updates, newsletters, and promotional content (with your consent).

• Analytics & Improvement: Track user behaviour to enhance site performance, content, and user experience.

• Legal & Security: Maintain records for compliance, fraud prevention, and safeguarding our services.

4. Legal Basis

We rely on one or more legal grounds to process your data, including:

• Your consent (e.g., subscribing to our newsletters).

• Contractual necessity to provide services you request.

• Legitimate interests in improving our service, marketing, and legal compliance.

5. Sharing & Disclosure

Internal partners within Born Digital (e.g., team members assisting with your request).

Third-party service providers, such as hosting and marketing platforms, under strict confidentiality.

Legal authorities if required by law or to protect our rights.

Business transfers, such as mergers or acquisitions, where privacy obligations are retained.

6. Cookies & Tracking

Our website uses cookies and analytics tools (e.g., Google Analytics) to improve user experience, gather usage data, and personalise content. You can manage or reject cookies via your browser settings, but this may affect site functionality.

7. Security Measures

We implement technical and organisational measures to protect personal data, including encrypted transmission, firewalls, access controls, and staff training.

8. Retention Period

We keep form submissions and communications for as long as necessary to fulfil our services or comply with legal requirements.

Marketing data remains stored until you withdraw your consent.

Usage data is retained in aggregated or anonymised form for analytics.

9. Your Rights

Under data protection laws (e.g., GDPR), you may:

• Access, rectify, or erase your personal data.

• Restrict or object to its processing.

• Withdraw consent at any time.

• Data portability, receive your data in a standard format.

• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us using the details below.

10. International Transfers

We may use service providers outside the European Economic Area (EEA). We ensure any data transfers comply with data-protection standards through appropriate safeguards.

11. Children

Our website is intended for adults and does not knowingly collect data from anyone under the age of 16. If you believe a minor has provided personal data, please contact us immediately so we can remove it.

12. Changes to This Policy

We may update this policy to reflect changes in laws or our operations. We will post the revised version here and provide a “Last Updated” date at the top.

13. Contact Us

If you have any questions or want to exercise your data rights, contact our Data Protection Officer:

Email: [email protected]

Address: Born Digital Studio, Triq G. Abela, Ħaż-Żebbuġ, Malta.

Last Updated: 13 June 2025